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My external hard drive will not power on: If your external drive is not powering up, not being recognized by Windows, or is not showing up in My Computer, you could be having problems with the drive or your system. If it is a power issue try changing the power adapter if you have another one available. Several Western Digital drives can use the same power adapter. The link below should help you determine if another WD drive's power adapter will work with your drive.
Apr 03, 2018 I have exactly the same problem.Time Machine backup (WD Passport) does not mount after upgrading from High Sierra 10.13.2 to 10.13.4 (on Desktop). I have checked the disk on my lap top running Yosemite and the disc is fine.
Otherwise, you can purchase a replacement adapter throught our online store or you can to purchase it. Try changing the data cable and plugging the drive into another computer. This way we can determine if it is the cable, computer, or the drive. You will also want to make sure that the drive's power cable is going directly to a wall outlet and not a power strip, UPS, or other device. Also, you will want to have the data cable attached directly to the computer, and not into a hub or other unit.
This way nothing can interfere with the connections to the drive. Verify the external drive is functioning on the latest firmware release. Please follow this link for information how to update the firmware on a My Book or Passport drive. Try the following steps to see if the drive comes up:. Power off the computer all the way.
Unplug the data and power cables from the back of the drive, and then turn the computer back on. Attach one end of the power cable directly to the drive and the other end into a wall outlet. Wait a couple seconds for the drive to do its internal test, then move to the next step.
Note: If you have a Passport or an Elements portable drive, they do not require a power adapter. Skip steps 3 and 4, and proceed to step 5.
If the drive has a power button on the back or front, press it to power the unit on. The lights on the drive should illuminate and after a few seconds go solid. If the lights move a little, that is normal. Make sure that the computer is powered up, and the desktop is fully loaded, then connect the drive directly to the computer and see if it is detected.
If the drive works on another computer, then the problem most likely lies with the computer system you started with. Make sure that you have the latest driver updates and Service Packs for your Windows. If the drive is still not recognized, then you will most likely need to contact Microsoft or the computer manufacturer to see if they can assist you.
If the drive doesn't work on another computer, even after changing the data cable, then it sounds like the problem could be with the drive, itself. Check Disk Management and see if the drive is recognized in the lower right pane. If so, you may need to partition or format the drive in order for it to be recognized. If the drive doesn't show up in Disk Management, then the drive has most likely failed and will need to be replaced. Please see the links below for additional information. Important: You do not want to partition or format the drive if there is data on the unit that you need. In order to retrieve the information on the unit, you may need to contact a data recovery company to see if they can help you retrieve the data.
There are several reasons why the drive will not shut down with the computer. The primary reason is that the My Book drives use power sensing to determine if the computer is on or off, and the power connection on the data port is staying active even after the computer shuts down. This causes the My Book to see the computer as still being on, so it doesn't shut itself off. Using a powered USB hub can produce this condition; and it's best directly connecting the external drive to a USB port on the computer. Note: WD recommends installing the WD Drive Utilities to assist the drive in its safe removal from the computer. You can find the WD Drive Utilities, for both the PC and Mac, on the.
Move the drive's cable connection from USB to FireWire, or vice versa (FireWire-capable drives only). Most computers do not implement identical power functionality in both the USB and FireWire ports, so changing from one interface to the other resolves the issue. Some Apple computers provide power through the FireWire port even when the computer has been turned off, or is in sleep mode.
![Who Do I Get My Wd My Passport Hd For Mac To Mount Onn My Mac Pro Who Do I Get My Wd My Passport Hd For Mac To Mount Onn My Mac Pro](/uploads/1/2/5/3/125363974/558510682.png)
For more information and a list of computers affected, please see. If the drive is connected to a USB Hub, disconnect the drive from it and connect it directly to a computer. Many hubs leave the data ports active indefinitely. In case the answer did not answer your question, you can always visit the for help from WD users.